Privacy

Privacy Policy

How we handle your personal data

1. Information We Collect

At Spa4Pet, we collect personal information that you voluntarily provide when booking grooming appointments or contacting us. This includes:

  • Your name, email address, and phone number
  • Your pet's name, breed, age, and health information relevant to grooming
  • Appointment preferences and booking history
  • Any special instructions or notes you provide about your pet's care
  • Payment information processed securely through our payment provider

2. How We Use Your Information

We use the information we collect to:

  • Schedule and manage your grooming appointments
  • Provide personalized grooming services tailored to your pet's needs
  • Communicate with you about your bookings, including confirmations and reminders
  • Maintain records of your pet's grooming history for continuity of care
  • Send you promotional offers and updates about our services (with your consent)
  • Improve our services and customer experience

3. Data Security

We take the security of your personal data seriously. Spa4Pet implements appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission using SSL/TLS technology
  • Secure storage of personal data on protected servers
  • Restricted access to personal information on a need-to-know basis
  • Regular security assessments and updates to our systems

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

4. Your Rights

Under the General Data Protection Regulation (GDPR) and Spanish data protection law (LOPDGDD), you have the following rights regarding your personal data:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request correction of inaccurate or incomplete data.
  • Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
  • Right to Restrict Processing: You may request that we limit how we use your data.
  • Right to Data Portability: You may request your data in a structured, machine-readable format.
  • Right to Object: You may object to the processing of your data for marketing purposes at any time.

5. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD) if you believe your data protection rights have been violated.